Shipping and Returns

Shipping

Standard shipping (UK Mainland ONLY)
Standard shipping is within 3-5 working days from the day of despatch.

Note: We aim to despatch your order within 48 hours from receiving your confirmed order. Delivery timescales are an estimate and are between the working days of Monday to Friday.

 

Returns

We offer self serve returns via the user portal, please login here.

We want you to be delighted with your purchase. However, if for any reason you are not 100% satisfied, the product must be returned within 14 days of receipt, unopened and include the original packaging. If you send the item back within 14 days of receipt, you will be entitled to a full refund, or alternatively an exchange for a product of the same value. If you wish to exchange for a product of a higher value, you will need to pay the difference beforehand by calling our team. If any of your order is received damaged, you must notify us within 24 hours of receiving the item and send photo evidence alongside your invoice details. We must have evidence to offer a refund or an exchange.

If you are returning an item because of an error on our behalf, such as the incorrect product was sent to you, we will be happy to refund the charges you incurred for posting the item back to us. Please hold onto the postage receipt for proof of return. If you wish to return the item after the 14 day return window, you can do so but this will be at your own expense and you will only be entitled to an exchange.

For all returns, please contact us for a unique returns number. This will enable us to identify your return and process as smoothly as possible. No return number may result in you not being credited.

This returns policy is in addition to your rights under the Distance Selling Regulations.

Distance Selling Regulations: 

Under the Distance Selling Regulations you have the right to cancel your order within 14 days and this 14-day period begins the day after the receipt of goods. Should you wish to cancel your order under these regulations it must be in writing or by e-mail. Telephone cancellations cannot be accepted. All items returned under these regulations must be received by our warehouse within 7 days and be unopened, unused, in the original packaging, in a re-sellable and reusable condition. Under these regulations all goods are returned at your expense.

Damaged Items: 

If an item arrived damaged, please retain all the packaging materials including the outer carton that your order arrived in. If the outer carton was severely damaged in transit you must inform the us immediately so we can assist you and arrange a solution.
 
Missing or Incorrect Item: 

If an item from your order is missing or is incorrect, please contact us immediately and we will endeavour to correct any issues. 
 
Refunds: 

We will notify you via e-mail of your refund once we have received and processed the returned or damaged item. You can expect a refund in the same form of payment originally used to make the payment. Refunds will take up to 14 days from the date that we receive the goods.